Support Tickets

• Email Piping / Auto Importing Tickets

  Email Piping is a feature in Perfex CRM to auto open or reply to ticket from email....

• Setup Ticket Form

  Embeddable ticket form in Perfex CRM is a predefined form for tickets added in version 1.8.0 which you can add to your websites with an iframe and when a user submits the form the ticket will au...

• Ticket Services

  Ticket services is a feature in Perfex CRM that allows your customer to select to what service/product this ticket is related when opening a new ticket. ...

• Departments

  You can setup support departments by going to Setup-> Support -> Departments. NOTE: If you want to ...

• Ticket Email Templates

  You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by...

• Auto Close Tickets

  Perfex CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of ...

• Allow access to tickets to non-staff members

  By default access to tickets to none staff members will be disalowed. If you need want to allow access go to ...